Shipping done with Amazon service. Now with 1 year product warranty.

We're here to help

Any other questions? reach out at


How long does shipping take?
We're using Amazon for all our shipping purposes. Usually Amazon shipping takes around 1-3 days.
When should I expect my package?
We're using Amazon for all our shipping purposes. When you purchase one of our products you will receive a tracking link from Amazon that will allow you to track your order. You should also receive email notification in case something is up with your order.
Can I request express shipping?
We're using Amazon for all our shipping purposes. Amazon offers several shipping options.


Which payment methods are accepted?
Amazon accepts the following payment methods.
- Payment by credit card: MasterCard, American Express, Visa card, Visa card, and prepaid versions of these cards
- Payment Using Direct Debit (in EUR)
- Payment Using a Monthly Invoice
- Gift Cards
- Promotional Certificates (Redeem Promotional Codes)
- Payment Using iDEAL
- Payment Using Przelewy 24 (P24)
- Payment Using Bancontact
Will I pay to Toddlr directly?
We offer our products via the Amazon platform. Everything related to payments is therefore conducted by Amazon.

Product Care

How can I preserve my product?
Our playmat is made to last for a long time, it will however help if you reduce the times you wash the product. And this is sustainable too!
Is the product safe to wash?
Our products are safe to wash using your household machines, the washing instructions are attached when you receive the product.


What is your returns policy?
We offer returns via Amazon and follow the Amazon policy. However, we also offer a product warranty of 1 year.
How do I request a refund?
We follow the Amazon policy regarding refunds, so feel free to reach out to their customer service regarding your order!